Founders' FAQ

 
WHAT IS A FOUNDER'S PACK?
A Founder's Pack is a collection of unique items available only to founders of Ironsight as well as valuable consumables! There are a variety of packs to choose from. These exclusive packs will only be available for a limited time and will never be sold in the future. So, be sure to claim your Founder's Pack before they’re gone! And, of course, all Founder's Packs give a Beta Key to for game access on Day 1 of the Closed Beta Test phase.
HOW WILL I RECEIVE MY CLOSED BETA KEY?
If you purchase a Soldier's or a Sergeant's pack, the Beta access will be granted to your account automatically, no need for a key! The General pack's extra keys will be sent via e-mail and personnal message on our website. They can be redeemed by any valid Aeria account but each account can only redeem a single beta key. You can redeem the keys at the following link.

Valid redemption of a beta key during the Closed Beta will enable the redeeming account to log into the game. Beta keys may be given away but they may NOT be sold.
HOW WILL I GET MY FOUNDER’S ITEMS ONCE I’VE PURCHASED THEM?
Once the game is live, your Founder's Pack items will be sent automatically and appear in-game on the Aeria account used to purchased the pack.
HOW CAN I PURCHASE A FOUNDER'S PACK?
Founder's Packs are available for purchase through the Ironsight Founder's Page.
I’VE PURCHASED AERIA POINTS TO BUY A FOUNDER’S PACK BUT MY AERIA ACCOUNT GOT SUSPENDED AND NOW I CAN’T BUY ANYTHING. WHAT HAPPENED?
You can relax! This is a standard security measure to ensure the highest safety level for your transactions. If you are purchasing Aeria Points (AP) for the very first time, your account will first be verified by our team. This will take us anywhere from a few minutes and a maximum of 24 hours following your first purchase.

After your account is verified, it will automatically be released and you will be able to start spending your AP. You will also be able to purchase additional AP packs if you wish to buy some more of our Founder’s Packs!
WHAT ARE THE DIFFERENT FOUNDER'S PACKS?
There are three packages available:
  • Soldier's Pack
  • Sergeant's Pack
  • General's Pack
All three of these packs will contain 1 guaranteed access to the Closed Beta Testing, 3 skins (Woodland, Tiger and Blue Metal) available for the permanent weapon of your choice, a Callsign reservation for the Open Beta and launch, temporary Gold Points and Experience boosts, one callsign change, ingame CHIPS currency and an exclusive Founder Backpack for your character customization and.... an early access to the Open Beta!

Starting from the Sergeant Pack, you can get on top a clan name reservation for Open Beta and launch, one dancing emote, two elite mercenary permanent skins and more CHIPS currency.

Finally in the General Pack, you can receive on top of the previous reward mentioned a General Founder exclusive skull mask, a gold knife, three permanent weapon skins, one weapon accessory skin and a Cyborg helmet mask for your character customization.

Check out the Founder’s Pack Page for more details!
WHICH FOUNDER'S PACK IS THE BEST?
The General's Pack is the best pack you can get! It contains all of the items from the other packs plus additional special items (including a completely unique and exclusive item) bundled together at a discounted price!

On top of that the General's Pack gives you not 1 but 4 Closed Beta access keys, and 4 Early Access Open Beta keys that you can share with your friends!
WHAT HAPPENS TO MY VIRTUAL ITEMS AFTER THE CLOSED BETA TEST PHASE?
After the Closed Beta Test phase, we plan to do a server wipe. But worry not: your Founder's Pack virtual items will be automatically re-delivered to your account after the game reaches Open Beta!
I BOUGHT A FOUNDER'S PACK BUT DIDN’T RECEIVE CERTAIN ITEMS. WHAT DO I DO?
We are sorry to hear you didn’t get some of your items! You can contact us to report this issue so we can verify that the items were not delivered and take steps to rectify this. Please do not submit a ticket before you have logged into the Closed Beta starting in November 14th and checked to see if you have received the items. You can contact the ticket support by clicking here.
IF I DECIDE I DON’T WANT MY FOUNDER’S PACK, CAN I TRANSFER IT, GET A REFUND, OR SWAP THE ITEMS?
All Founder's Pack purchases are final. No substitutions or changes are allowed. All virtual items and beta keys will be issued to the account that has purchased the Founder's Pack.
I ONLY WANT A CERTAIN ITEM FROM A FOUNDER'S PACK. CAN I JUST GET THAT ITEM?
The Founder's Pack items are only available in these bundles, not individually. Due to this, we unfortunately cannot substitute any items or issue specific items from the packs.
WHAT WILL BE THE PROCESS TO RESERVE MY NAME?
By purchasing any of the Founder's Packs, you guarantee yourself access to the game from Day 1. This will allow you to be one of the first players to select your desired name for both your character and your clan. After the Closed Beta is over, we will preserve your character's and clan's names for the Open Beta. Alternatively, you can use the Callsign Change item in your Founder's Pack to rename your character before the closed beta ends for the one you wish to keep in the Open Beta. Please note the items, level, and progression of the character will not be kept; only the name will be reserved for OBT.

Warning: Even if you purchased several Founder's Packs, only one name can be reserved per account.
CAN I GIFT A FOUNDER'S PACK TO A FRIEND?
You can't gift a founder's pack to a friend. The account buying the Founder's Pack will be the only one receiving its content. On the other hand, if you buy a Founder's Pack with several beta keys, you are free to send the extra ones to your friends for them to access the game.
ARE THE ITEMS FROM THE FOUNDER'S PACKS TRADEABLE?
You cannot gift a Founder's Pack to a friend. The account buying the Founder's Pack will be the only one receiving its content. On the other hand, if you buy a Founder's Pack with several beta keys, you are free to send the extra keys to your friends for them to access the game.
UNTIL WHEN WILL THE FOUNDER'S PACKS REMAIN AVAILABLE ?
Founder's Packs will be available before and throughout the period of the Closed Beta. Depending on the interest from the community, they may also remain available during the first weeks of the Open Beta.